1. About these terms
These terms govern your use of this website and set out the general conditions on which Mayfair Venue ("Mayfair", "we", "us" or "our"), 1078–1086 High Road, Chadwell Heath, Romford RM6 4BD hires out its event spaces. Your individual booking confirmation or hire agreement will contain specific details (such as fees, deposit amounts, payment dates and timings) and, where it differs, will take priority over these general terms.
2. Using this website
You may browse this website for personal and business use relating to planning an event. You must not misuse the site, attempt to gain unauthorised access, introduce malicious code or copy substantial parts of its content without our permission.
All text, photography, graphics and branding on this site belong to Mayfair Venue or our licensors. Photographs of events are used to illustrate our spaces and may not be reproduced without consent.
We aim to keep information (including capacities, layouts and facilities) accurate, but it is provided for guidance and may change. Capacities are maximums and depend on layout, staging, production and licensing conditions.
3. Enquiries & quotes
Submitting an enquiry or quote request through this website does not create a booking or reserve a date. Quotes are valid for the period stated on them and are subject to availability at the time of booking.
4. Provisional & confirmed bookings
- A date may be held provisionally for a limited period at our discretion.
- A booking is confirmed only once you have signed our hire agreement and we have received the non-refundable booking deposit stated in it.
- The hirer must be at least 18 years old and is responsible for the conduct of their guests and suppliers.
5. Payments
The balance of the hire fee and any agreed extras must be paid by the dates set out in your hire agreement. We may request a refundable security/damage deposit. If payments are not received on time we may treat the booking as cancelled by you.
6. Changes & cancellations
If you need to change or cancel your event, please tell us in writing as soon as possible. Cancellation charges apply on a sliding scale according to how close to the event date you cancel, as detailed in your hire agreement. Deposits are non-refundable except where the law or your agreement says otherwise.
We may need to cancel or alter a booking in exceptional circumstances outside our control (see section 11). If we cancel for any other reason, we will refund all monies paid to us for that booking.
7. Use of the venue
- Events must comply with the venue's premises licence, noise limits, agreed finish times and fire-safety capacities.
- Decorations, pyrotechnics, haze, naked flames, confetti and fixings must be agreed in advance.
- Illegal substances, weapons and anti-social behaviour are strictly prohibited. We reserve the right to refuse entry or end an event where safety is at risk.
- Our staff's reasonable instructions regarding safety must be followed at all times.
8. External suppliers
You are welcome to use your own caterers, decorators, DJs, production companies and other suppliers, provided they are agreed with us in advance, hold appropriate public liability insurance and food-hygiene certification where relevant, and follow our supplier guidelines, load-in and load-out times.
9. Security & ticketed events
For certain events (including concerts, club nights and boxing) we may require SIA-licensed security, stewarding and a risk assessment as a condition of hire. Promoters are responsible for ticketing, event licensing where required, performer contracts and compliance with relevant governing bodies.
10. Damage & liability
The hirer is responsible for any damage to the venue, its fixtures or equipment caused by them, their guests or suppliers. We are not responsible for loss of or damage to personal property brought onto the premises, except where caused by our negligence. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded by law.
11. Events outside our control
Neither party will be liable for failure to perform obligations caused by events beyond reasonable control, such as extreme weather, utility failure, fire, flood, government restrictions or public health orders. In such cases we will work with you to offer an alternative date where possible.
12. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
13. Contact
Questions about these terms? Contact us at info@mayfairvenue.com or 020 3583 5520.
