1. Who we are
This privacy policy explains how Mayfair Venue ("Mayfair", "we", "us" or "our"), 1078–1086 High Road, Chadwell Heath, Romford RM6 4BD collects and uses personal data when you use this website or contact us. We are the data controller for your information under the UK GDPR and the Data Protection Act 2018.
2. Information we collect
- Enquiry & quote details — your name, email, phone number, company, event type, dates, guest numbers, service preferences, dietary requirements (where you choose to share them), budget range and any message you send.
- Booking information — details needed to manage your event and take payment.
- Technical information — basic device and browser data processed by our hosting provider and by third-party services you choose to load (see our Cookie Policy).
Please only share dietary or other sensitive details if they're needed to plan your event.
3. How we use it & our legal basis
| Purpose | Legal basis |
|---|---|
| Responding to enquiries and preparing quotes | Steps prior to entering a contract / legitimate interests |
| Managing bookings and events | Performance of a contract |
| Keeping financial records | Legal obligation |
| Improving our website and services | Legitimate interests |
| Marketing emails (only if you opt in) | Consent — withdraw at any time |
4. Who we share it with
- FormSubmit (formsubmit.co) — our website forms are delivered by email via FormSubmit, which processes the content of your submission to forward it to our inbox.
- Turn Up Agency — our website and digital partner, who receives a copy of web enquiries to help manage and respond to them.
- Event suppliers — such as caterers or décor partners, only where needed for your event and with your agreement.
- Service providers — email, hosting, payment and accounting providers acting on our instructions.
- Authorities — where required by law.
We never sell your personal data.
5. International transfers
Some of our service providers may process data outside the UK. Where this happens we rely on adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.
6. How long we keep it
Enquiries that don't proceed to a booking are kept for up to 24 months. Booking and financial records are kept for up to 6 years after your event to meet legal and accounting requirements.
7. Your rights
You have the right to access, correct, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise any of these rights contact us at info@mayfairvenue.com or 020 3583 5520.
If you're unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.
8. Security
We use appropriate technical and organisational measures to protect your information, including encrypted (HTTPS) connections for this website.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
